Hi Mary,
Thank you for reaching out, and I’m truly sorry to hear that you haven’t received your order. I completely understand how frustrating this must be, and I’m here to help resolve this with you.
Upon checking on our end, we can confirm that your order was marked as delivered on October 1st. The delivery confirmation also includes a photo as proof of delivery.
We kindly ask that you take a moment to check with any family members or neighbors who might have received the package on your behalf. Also, please check around your property (e.g., porch, garage, back door) as sometimes packages are left in less visible areas for safety.
If after checking you're still unable to locate the package, please let us know and we will be happy to assist you further with the next steps.
We appreciate your patience and understanding, and we’re committed to ensuring this gets resolved for you.
